Process Management enables businesses to better understand how they get their work done. Documenting processes brings to light bottlenecks to be removed and best practices to be replicated. Well-documented processes allow companies to scale faster and with greater confidence.
Performance Improvement Services
Service Delivery Guides – Many service companies define their offerings broadly to ensure they can serve as many clients as possible. However, those same broad definitions can lead to significant variability in delivery across teams. Our Service Delivery Guides enable organizations to clearly define their services, describe how each service is delivered, and identify any templates to be used in delivery to ensure service quality, efficiency, and brand continuity.
The Acquisition Integration Formula – Companies are quickly acquiring and consolidating to grow at more rapid speeds than we’ve seen in the past decades. To ensure productivity levels are reached as soon as possible, companies need a systematic way to integrate the acquired companies into their operations. Our Acquisition Integration Formula identifies and documents all of the activities that need to take place within and across departments, including who is responsible, where hand-offs take place, and what templates are used for an integration to be successful.
The Process Validation Model – Companies often get things done in the best way they know how at any given time. This approach will get the job done but may also hide opportunities that could be leveraged across teams or inefficiencies that have never been questioned. Our Process Validation Model walks through the various steps in completing tasks or deliverables and then validates the process across teams to ultimately arrive at the best way to get work done for your organization.